Return and Exchange Policy for Haven and Hush
Return Policy
At Haven and Hush, we strive to provide exceptional quality and service. If you're not satisfied with your purchase, we offer returns within:
Return Window
- Jewellery: 2 days from delivery date
- Silk products: 2 days from delivery date
Conditions for Returns
Return applicable only in case of defective product received. It is advised to make video while unboxing and provide the same while initiating Return request.
Items must be unused and in original packaging.
Jewellery must be in its original condition, including tags and accessories.
Silk products must be unwashed and unaltered.
Return Procedure
1. Contact Customer Service via phone/email/online form.
2. Provide order number, reason for return, and please share the package unboxing video (at contact@havenandhush.com) for wrong product / missing / Damaged item received within 24 - 48 hours of product delivery otherwise the issue will not be entertained.
3. Receive return shipping instructions and label.
Refunds
1. Refunds processed within 7-15 business days after receiving returned items.
2. Refunds issued to original payment method or H&H credits which can be used by the customer on their next purchase.
Exchange Policy
Exchange Window
- Jewellery and Silk products: 3 days from delivery date
Exchange Conditions
1. Items must be unused and in original packaging.
2. Jewellery must be in its original condition.
Exchange Procedure
1. Contact Customer Service.
2. Provide order number, reason for exchange, and desired replacement item.
3. Receive exchange shipping instructions.
Exchange Shipping
1. Free exchange shipping for defective or incorrect items.
2. Customer pays shipping for size/color exchanges.
Exceptions
1. Customized or engraved items are non-returnable.
2. Sale items are final.
Terms And Conditions
Payments made with COD/Prepaid option will receive store credit equivalent to the amount paid by you, which can be used anytime.
Shipping Charges are Non-Refundable.
You can get in touch with us about any issues at our customer support portal by dropping a message on WhatsApp. You can also reach us on +917669800309. All queries will be solved between Monday-Saturday, 10 am- 6 pm. All pending queries will be solved on priority the next day.
Please note that we do not solve customer queries on any of the social media platform i.e. Facebook, Instagram and so on.
Cancellations will only be possible till the order has not been dispatched from our warehouse.
To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including pillowcase, may, at its discretion and without prior notice, change the products or categories to which this policy would apply.